Privacy Policy
1. Information We Collect
1.1 Personal Information
We may collect the following personal information:
- Contact information (name, email address, phone number, mailing address)
- Account credentials and authentication data
- Payment and billing information
- Professional information (company name, job title)
- Communications with our support team
1.2 Technical Information
We automatically collect technical information including:
- Device information (hardware model, operating system, unique device identifiers)
- Log data (IP addresses, browser type, pages visited, timestamps)
- Usage analytics and performance metrics
- Location data (when explicitly permitted)
- Security event logs and threat detection data
1.3 AI and Automation Data
For our AI automation services, we may process:
- Input data provided for processing
- Model training data (anonymized when possible)
- Performance and optimization metrics
- User interaction patterns
2. How We Use Your Information
2.1 Service Provision
- Deliver and maintain our mobile and web applications
- Process AI automation requests and optimize performance
- Provide cybersecurity monitoring and threat detection
- Process payments and manage accounts
- Provide customer support and technical assistance
2.2 Legal Bases for Processing
- Contract: Processing necessary for service delivery
- Legitimate Interest: Security monitoring, fraud prevention, service improvement
- Consent: Marketing communications, optional features
- Legal Obligation: Compliance with applicable laws and regulations
3. Information Sharing and Disclosure
3.1 Third-Party Service Providers
We may share information with:
- Cloud hosting providers (AWS, Google Cloud, Microsoft Azure)
- Payment processors
- Analytics and monitoring services
- Security and fraud prevention services
- Customer support platforms
3.2 Legal Requirements
We may disclose information when required by Nigerian law, legal process, or to protect our rights and the safety of our users in compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable laws.
4. Data Security
As a cybersecurity consulting company, we implement industry-leading security measures including:
- End-to-end encryption for data in transit and at rest
- Multi-factor authentication and access controls
- Regular security audits and penetration testing
- SOC 2 Type II compliance
- Zero-trust architecture principles
- Incident response and breach notification procedures
5. Data Retention
We retain personal information only as long as necessary for:
- Providing our services
- Complying with legal obligations
- Resolving disputes
- Enforcing our agreements
6. International Data Transfers
We may transfer data internationally using appropriate safeguards such as:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Binding Corporate Rules
- Certification schemes and codes of conduct
7. Your Rights
Under the Nigeria Data Protection Regulation (NDPR) and other applicable laws, you have rights including:
- Access to your personal information
- Correction of inaccurate data
- Deletion of personal data in certain circumstances
- Objection to processing for marketing purposes
- Data portability where technically feasible
- Withdrawal of consent where processing is based on consent
- Right to lodge complaints with the National Information Technology Development Agency (NITDA)
To exercise any of these rights, please contact us using the information below.
Contact Information
Phixlab System Ltd
Email: privacy@phixlab.com
Data Protection Contact: privacy@phixlab.com
Address: 52 Nike Road, Enugu Nigeria
Terms of Use
1. Acceptance of Terms
By accessing or using Phixlab System Ltd's services, you agree to be bound by these Terms of Use and all applicable laws and regulations of the Federal Republic of Nigeria.
2. Services Description
2.1 Mobile Applications
We develop and maintain mobile applications for iOS and Android platforms, providing various functionalities as described in each application.
2.2 Web Applications
We provide web-based software solutions accessible through browsers, including but not limited to business tools, analytics platforms, and custom solutions.
2.3 AI Automation Services
We offer artificial intelligence and machine learning solutions including:
- Process automation tools
- Predictive analytics
- Natural language processing
- Computer vision solutions
- Custom AI model development
2.4 Cybersecurity Services
We provide comprehensive cybersecurity solutions including:
- Threat detection and monitoring
- Vulnerability assessments
- Security consulting
- Incident response
- Compliance auditing
3. User Responsibilities
3.1 Account Security
- Maintain confidentiality of login credentials
- Notify us immediately of unauthorized access
- Use strong passwords and enable two-factor authentication
3.2 Acceptable Use
You agree not to:
- Use our services for illegal activities
- Attempt to gain unauthorized access to systems
- Distribute malware or harmful code
- Violate intellectual property rights
- Interfere with service operations
4. Intellectual Property
4.1 Our Rights
All content, features, and functionality of our services are owned by Phixlab System Ltd and protected by Nigerian and international intellectual property laws.
4.2 User Content
You retain ownership of content you submit but grant us necessary licenses to provide our services.
4.3 AI Model Rights
For custom AI solutions, intellectual property rights will be specified in separate agreements.
5. Service Availability
5.1 Uptime
We strive to maintain high service availability but cannot guarantee uninterrupted access.
5.2 Maintenance
We may perform scheduled maintenance with advance notice when possible.
6. Limitation of Liability
To the maximum extent permitted by Nigerian law, Phixlab System Ltd shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our services.
7. Indemnification
You agree to indemnify and hold harmless Phixlab System Ltd from claims arising from your use of our services or violation of these terms, subject to applicable Nigerian laws.
8. Termination
We may terminate or suspend services for violations of these terms or for business reasons with appropriate notice.
9. Governing Law
These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of Nigerian courts.
10. Changes to Terms
We may update these terms periodically. Continued use constitutes acceptance of revised terms.
Your GDPR Rights
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have specific rights under data protection laws.
1. Your Rights
1.1 Right of Access
You can request information about the personal data we process about you.
1.2 Right to Rectification
You can request correction of inaccurate or incomplete personal data.
1.3 Right to Erasure
You can request deletion of your personal data in certain circumstances.
1.4 Right to Restrict Processing
You can request limitation of processing under specific conditions.
1.5 Right to Data Portability
You can request transfer of your data in a structured, machine-readable format.
1.6 Right to Object
You can object to processing based on legitimate interests or for direct marketing.
1.7 Rights Related to Automated Decision-Making
You have rights regarding automated processing and profiling, including AI-based decisions.
2. Exercising Your Rights
To exercise your rights, contact us at:
GDPR Requests
Email: gdpr@phixlab.com
Response Time: Within 30 days
Verification: We may request identity verification
3. Supervisory Authority
You have the right to lodge a complaint with your local data protection supervisory authority.
4. Data Protection Officer
Our Data Protection Officer can be reached at: dpo@phixlab.com
5. International Transfers
When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, including:
- European Commission adequacy decisions
- Standard Contractual Clauses
- Binding Corporate Rules
- Approved certification mechanisms
6. Legal Basis for Processing
We process your personal data based on:
- Performance of Contract: To provide our services
- Legitimate Interest: For security, fraud prevention, and service improvement
- Consent: For marketing and optional features
- Legal Obligation: To comply with laws and regulations